Veterinary Specialty Hospital of the Carolinas is a unique veterinary hospital. There are less than 30 hospitals like us in the country. Because we are open 24 hours a day and provide specialized services in addition to emergency services, our fees for the care given and procedures performed may be higher than a normal veterinary visit.
And that’s why we make sure you are given an estimate during your initial visit. When you are dealing with a sick pet, the last thing you need is a surprise on your vet bill.
A deposit equal to the low end of the estimate is required for pets needing hospitalization. As we gather diagnostic information and assess response to treatment, we may find that your pet requires additional hospitalization and care. Our policy is to call the owners of all hospitalized patients once a day to inform them of the current charges. Estimates are updated when the charges start to exceed the initial estimate. We encourage you to ask questions so that you feel comfortable.
Pet owners may ask us for estimates to treat and diagnose their pet over the phone. At best, these estimates are very rough. We feel that one of the most valuable services we can offer to you is the initial consultation with one of our veterinarians. The doctor will review the history with you, look over any prior medical records including laboratory work and radiographs, perform a complete physical examination and sometimes even consult with other specialists in the hospital. During the consultation we also want to determine your wishes and goals. We feel that this process is the best way to give you the most accurate information about your pet’s medical condition, the prognosis, options for care, and the costs associated with treatment.
Complete payment is due when your pet is discharged. We accept American Express, MasterCard, Visa, Discover and personal checks. If one of these payment options is not preferable, third party financing through Care Credit and Scratch Pay is available.
If you are interested in Care Credit please visit www.carecredit.com/patients/apply.htm to fill out an application. Type in our hospital name (Veterinary Specialty Hospital of the Carolinas) and our phone number (919-233-4911) when it asks for your doctor’s information. For Scratch Pay please visit https://scratchpay.com/consumer## to fill out an application.
If you have any questions about our fees and payment options, please contact Stephanie Worley.